Question 1

Where do you ship?

Accepted Answer

Worldwide. Complimentary standard shipping on orders over ¥15,000 within Japan. See our Shipping page for full rates and delivery windows.

Question 2

How long will my order take to arrive?

Accepted Answer

Orders are packed within 1–2 working days from our Tokyo studio. Japan: 2–4 days. Asia-Pacific: 4–7 days. Rest of world: 7–14 days.

Question 3

What's your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unused pieces in their original packaging. Return shipping is covered by the customer unless the item arrived damaged. Details on the Returns page.

Question 4

Are your pieces handmade?

Accepted Answer

Most of them. We work directly with small studios and independent makers. Each product page describes where and how the piece is made.

Question 5

Do you offer wholesale?

Accepted Answer

Yes, for boutiques and design-forward hospitality clients. Email us with a short intro and we'll send our line sheet.

Question 6

How should I care for my piece?

Accepted Answer

Care instructions live on every product page. In general: natural materials appreciate gentle use and gentle cleaning. We're happy to advise — just email us.

Question 7

Do you gift wrap?

Accepted Answer

Every order ships in a natural, plastic-free package that's suitable to give. Add a note at checkout and we'll include a handwritten card.

Frequently asked.